Job Description & Responsibilities
JOB TITLE: Lead Veterinary Technician (Surgical)
Job Relationships: Reports to: Executive Director
Works closely with attending veterinarian(s). Coordinates events with Leadership Team. Oversees veterinary assistants and volunteers.
Job Summary: Responsible for daily care of all surgical patients, medical records, drugs administered, and post-surgical follow-up care. Organizes the medical aspect of outreach events and vaccine clinics.
- Ensure each patient is receiving excellent care in every aspect during their stay.
- Be able to perform all tasks and duties expected of veterinary assistant.
- Accurately maintain all necessary drug logs and patient medical records.
- Establish the surgical order of patient and maintain the flow throughout the day.
- Assist veterinarians as needed. This may include scrubbing or gloving in during surgery.
- Calculate, prepare, and oversee administration of all drugs for each patient.
- Report any patient concerns to attending veterinarian or immediate supervisor.
- Maintain a clean and safe work environment at all times.
- Ensure all “start of day”, “end of day”, and “end of week” tasks are completed.
- Maintain cleaning protocol of equipment including autoclave/washer.
- Monitor inventory and order supplies as needed to maintain ample supplies.
- Notify supervisor of maintenance concerns or out of the ordinary supplies that need ordered.
- Review protocols with supervisor/Medical Director and update as needed.
- Communicate to clients in a professional manner and relay accurate medical information which may include: vaccine protocols, high-risk anesthesia patients, emergencies, special circumstances, and death. Complete appropriate paperwork. Involve Executive Director as needed.
- Must be able to explain to clients the safest and least stressful manner in which to handle their pet. Examples: cover traps, lift the dog to assistant, owner accompany their pet.
- Responsible for answering post-surgical cell phone, triaging the concern, and providing appropriate response to the client. Collect patient history and schedule recheck appointments as needed.
- Provide primary supervision of medical team, establishing their roles for the day and break periods.
- Ensure proper training, time management, and motivation for medical team.
- Primary liaison between veterinarian(s) and medical team.
- Manage positive staff communications. Plan monthly staff meeting/training with Executive Director, focusing on building a cohesive team environment.
- Oversee the medical aspect of in-house and off-site vaccine/microchip events.
Preference of Licensed Veterinary Technician with 2 years of experience in an animal care setting. Additional experience can be substituted for education/licensure.
- Unconditional Regard: Ability to keep interactions with clients, partners, supporters, and staff professional and positive at all times. Able to defer judgment of others, creating a safe, empowering, and successful relationship.
- Positive Attitude: Ability to communicate clearly and work as a team in an optimistic manner, even when stressed.
- Time Management: Ability to work well in a quick-paced environment, maintain stamina, and prioritize multiple tasks appropriately.
- Confidentiality: Able to keep all information regarding our patients, clients, organizational partners, and supporters confidential.
- Mission-oriented: Support and advocate for our mission, understanding the urgency in which we need to act and knowing it’s vital to our success.
- Resourcefulness: Ability to recognize a process or situation that needs addressed, create an improvement plan, and implement the changes with minimal supervision.
- Leadership: Present yourself as a positive role model, make sound decisions, provide a clear goal, and inspire others to perform to the best of their ability.
- Ability to interpret animal’s body language and react accordingly.
- Ability to restrain dogs, cats, and other small animals.
- Familiar with and understanding of feral/fractious cat behavior.
- Able to instruct other team members in a positive and constructive manner.
- Able to lead CPR and direct team member of their role.
- Ability to train incoming veterinary assistants and veterinary technicians.
- Possess proficient technical skills including administration of drugs, placement of IV catheters and intubation.
- Must always demonstrate excellent judgment when interacting with patients.
- Will be expected to implement and instruct others on the use of safety equipment when needed to ensure the safety of all people and the patient.
- Must be able to adjust your body and tone of voice to establish a positive rapport with the patient.
- Should always consider the stress level of the patient and accommodate to lessen it.
- Respect ever surgical patient and the value of their life.
- Must be able to detect a slight change in the patient and adjust your restraint accordingly.
- Must be able to work standing for 8 or more hours.
- Must be able to lift 50 pounds repeatedly without assistance.
- Must be able to lift more than 50 pounds repeatedly with assistance.
- Must have quick reflexes.
- Must be agile: able to kneel, bend, climb a ladder, and maneuver in tight spaces.
- Must be observant and notice small/slight changes.
- Must have the stamina to work quickly for 8 or more hours.
- Must be able to work in temperature extremes.
- Must be able to work efficiently and effectively in a quick paced, high stress environment.
- Must be able to respond quickly and remain calm in an emergency situation.
- Must be able to assess a situation, recognize the need for assistance and ask for help.
- Must be able to control instincts.
- Must be able to delegate tasks accordingly.
- Must be understanding of a patient’s behavior during recovery.
- Must demonstrate compassion and empathy.
- Must be accepting of a patient’s death either due to surgical complications or euthanasia.