IHA and COVID-19 Precautions

 

The good news is that more information has been released and you should not have to limit your snuggle time with your companion animals.
We have also decided to make changes to our check-in and check-out process to try to help prevent the spread of COVID 19 for the humans. If you have an appointment in the next couple of weeks, take notice of our new policies and precautions. If you would be more comfortable rescheduling for another time, we completely understand and ask that you call us at 319-363-1225 to change your appointment.

 

 

Change in Check-in/ Check-out Policies

 

We have decided to continue to offer spay/neuter services as long as we are permitted and our team stays healthy but we need your help to prevent the spread for COVID 19.

 

Please take note of the following changes:

 

  • We are limiting the number of clients in our lobby to 3 at a time

  • We are starting a number system

    • Your number will be called when you should come in the lobby

    • You and your pet should stay in your vehicle until asked otherwise

  • We are expanding check-in and check-out times

    • Cat check out will be from 6:45 am – 7:15 am

    • Cat check in will be from 7:15 am – 8:00 am

    • Dog check in will be from 8:00 am – 8:30 am

 

General guidelines:

  • Use hand sanitizer when you arrive and again when you leave

  • Keep a 5 foot distance away from all other clients

  • If you cough or sneeze, do it in your elbow

  • Reschedule your appointment if you do not feel well

  • No petting other people’s animals; do not shake hands or physically interact with other clients

 

We understand this is a difficult time for everyone. Please call us with any questions or concerns.